& Cancellation Policies
We require a deposit for all reservations. The deposit is payable upon
booking. We do not accept credit card guarantees for reservations or
All cancellations are subject to a US$30 transaction fee. Deposits are
forfeit in the event of "no shows" and/or cancellations received later than
72 hours prior to check-in time (2 p.m.) on the scheduled arrival date.
Rooms not claimed by 11 p.m. on the scheduled arrival date are considered
Cancellations and/or changes will not be accepted for special event bookings
such as the Sturgis Motorcycle Rally.
Deposits for regular bookings made via this web site are equal to the first
night's room rate plus applicable taxes. The balance is due upon check in.
Deposits for bookings made via travel agents or third parties (Expedia,
Orbitz, etc.) are equal to the full amount of the reservation plus
applicable taxes. All third party bookings are prepaid.
Deposits for bookings made for special events (as the Sturgis Motorcycle
Rally) are equal to the full amount of the reservation plus applicable
taxes. All special event bookings
must be prepaid, are non-refundable and may not be cancelled or changed.
The Roosevelt Inn does not process on-line credit card transactions. We do
not have access to or retain any credit card data other than the name of the
cardholder and last four digits of the credit card number used for on-line
bookings. These transactions are handled via a secure connection
through a processing site that guarantees the security and integrity of your
personal data. This site also guarantees compliance with all security
standards established by the major credit card issuers.
Notably, this means that if you wish to change or cancel a reservation you
must do so in the same manner as the reservation was made. For instance, if
you make a reservation on line and you wish to change or cancel it, you must
do so on-line also -- you cannot do it by phone because the phone operator
does not have access to your personal data.