Deposit & Cancellation Policies

We require a deposit for all reservations. The deposit is payable upon booking. We do not accept credit card guarantees for reservations or courtesy holds.

Cancellations

All cancellations are subject to a US$30 transaction fee. Deposits are forfeit in the event of "no shows" and/or cancellations received later than 72 hours prior to check-in time (2 p.m.) on the scheduled arrival date. Rooms not claimed by 11 p.m. on the scheduled arrival date are considered "no shows."

Cancellations and/or changes will not be accepted for special event bookings such as the Sturgis Motorcycle Rally.

Deposit Amounts


Deposits for regular bookings made via this web site are equal to the first night's room rate plus applicable taxes. The balance is due upon check in.

Deposits for bookings made via travel agents or third parties (Expedia, Orbitz, etc.) are equal to the full amount of the reservation plus applicable taxes.  All third party bookings are prepaid.

Deposits for bookings made for special events (as the Sturgis Motorcycle Rally) are equal to the full amount of the reservation plus applicable taxes.  All special event bookings must be prepaid, are non-refundable and may not be cancelled or changed.
 

IMPORTANT NOTE

The Roosevelt Inn does not process on-line credit card transactions. We do not have access to or retain any credit card data other than the name of the cardholder and last four digits of the credit card number used for on-line bookings.  These transactions are handled via a secure connection through a processing site that guarantees the security and integrity of your personal data. This site also guarantees compliance with all security standards established by the major credit card issuers.

Notably, this means that if you wish to change or cancel a reservation you must do so in the same manner as the reservation was made. For instance, if you make a reservation on line and you wish to change or cancel it, you must do so on-line also -- you cannot do it by phone because the phone operator does not have access to your personal data.

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